Banking & financeEvery product a bank sells is a process, and most of the process is still manual
A bank's products are promises about process: how fast an account opens, how cleanly the books close, how quickly the regulator gets an answer. Most of that process is still people re-keying and reconciling. Here is how we change it, inside the controls SAMA, CBUAE and the free-zone regulators expect.
Read the sector page GovernmentCitizens experience a service as one conversation; the department experiences it as six hand-offs
A resident asks one question. Behind it, three departments, four systems and a queue nobody owns. We build citizen service that resolves in Arabic and English, cases that carry themselves between entities, and backlogs worked down by agents while officials keep the decisions, all on infrastructure the government controls.
Read the sector page Aviation & logisticsThe plan is right until the first disruption, and there is a disruption every day
Aviation and logistics run on plans that are correct until the weather, a slot or a customs query says otherwise. We have run core systems for the region's largest carrier, and we build the systems that re-plan before the shift starts, keep the ramp coordinated, and clear freight paperwork on arrival.
Read the sector page HealthcareClinicians trained for a decade spend a third of their day on administration
The most expensive people in a hospital spend a third of their day on paperwork. We take the claims, the coding, the referrals and the correspondence off their desks and into systems that keep patient data in-country, with a clinician approving anything that touches care.
Read the sector page Energy & utilitiesAssets, meters and field crews generate more data than any control room can read
A utility knows more about its network every year and acts on less of it, because the knowing sits in meters, sensors and work orders and the acting sits with people who are already stretched. We build the layer between the two: exceptions worked as they arise, field work that plans itself, and customer operations that answer in the customer's language, on infrastructure that never leaves your perimeter.
Read the sector page Retail & F&BMargins are decided in the back office, one invoice and one roster at a time
Retail and F&B operators in the Gulf run hundreds of locations on margins measured in single digits. The front of house is polished; the back office still reconciles supplier invoices by hand, builds rosters in spreadsheets and answers the same customer questions in two languages every day. That is where the margin goes, and where we start.
Read the sector page Real estateThousands of assets, tenants and contractors, and the work order is still the unit of truth
A developer, an owner or a facilities operator in the Gulf manages more square metres, more leases and more contractors every year with roughly the same head office. The gap is filled by spreadsheets, email and a work order system that everyone feeds and nobody trusts. We have built the mobile platform that ten thousand field staff run their day on; this is what comes next.
Read the sector page EducationAdmissions, timetables and student support run on the same spreadsheets they did a decade ago
Schools and universities in the Gulf have grown faster than their administration. Enrolment doubles, campuses multiply, and the registrar's office still reads transcripts by hand and answers parents one email at a time. We build the systems that take the administration off the people who should be teaching, with student data kept where the regulator says it stays.
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