Downtime priced after the fact
The cost of an outage is always discovered during one. Without contracted response times, every incident starts with a negotiation instead of a countdown.
Managed Services
Run by us, owned by you.
Your IT estate monitored, patched and supported 24/7 from Dubai, with response times written into the contract. Twenty years of running enterprise networks, data centres and core systems sit behind this practice.
The problem
What standing still costs
An estate patched when convenient
Deferred patching and unsupported versions are risk accumulating quietly. The bill arrives all at once, usually with an incident attached.
AI shipped, then left to drift
Models degrade without monitoring, costs creep without control, and the system that impressed at go-live decays in production where nobody is looking.
What the practice covers
24/7 monitoring and support
Round-the-clock coverage of your infrastructure, applications and now AI systems, with escalation paths your team helped design.
Infrastructure and networks
Enterprise networks, data centres and hardware lifecycle management, the foundation practice we have run since 2004.
AMC and lifecycle management
Annual maintenance contracts covering patching, upgrades and vendor management, so your systems stay current without surprises.
AI operations
The new discipline of keeping production AI healthy: model monitoring, cost control and retraining schedules run as managed operations.
Proof, not promises
An encrypted 5.7GHz air-to-air microwave link for Emirates Airlines and 99.9% uptime through a core banking transition both run on this operational discipline.
Client results
Where this practice has delivered
Encrypted microwave link for Emirates
A 5.7GHz point-to-point microwave link joining two Emirates maintenance facilities at 100 Mbps with AES-256 encryption, replacing recurring MPLS circuit costs.
100 MbpsDelivered against a 30 Mbps requirement
99.99%Link availability
Data centre modernisation and enterprise backup
A data centre modernisation and Commvault backup estate for one of the UAE's largest diversified groups, delivered without operational interruption.
ZeroOperational interruption
18+Specialists on the engagement
Before you book
Common questions
Where do you run operations from?
Dubai, around the clock, with response times written into the contract. We cover your time zone rather than asking you to cover ours.
Can you take over an estate you did not build?
Yes. Running enterprise networks, data centres and hardware lifecycles has been the foundation practice since 2004, and an assessment maps what you have before we commit to response times.
What does an AMC cover?
Patching, upgrades and vendor management on an annual contract, so systems stay current without surprises and renewals are decisions rather than emergencies.
What are AI operations?
The discipline of keeping production AI healthy: model monitoring, cost control and retraining schedules, run with the same rigour as the rest of your estate.
Do we have to start with the two-week diagnostic?
No. The diagnostic is where transformation programmes begin. A managed operations or AMC engagement starts with an assessment of your estate, then response times written into the contract.
One accountable team
Works alongside
Cybersecurity
Detection, identity and compliance, worldwide
Explore the practiceCloud Services
Migration, sovereign cloud and cost control
Explore the practiceBegin here
Bring us the workload
Not every engagement needs the two-week diagnostic. A migration, a build or a support contract starts with a scoping conversation about your estate and your dates. Tell us what you are running and we reply within one business day.